Privacy Policy

1. Introduction

Lumina Residences ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our residential rental services.

We comply with Taiwan's Personal Data Protection Act (PDPA) and maintain rigorous standards for data handling and security. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Complete contact forms or service inquiries
• Engage our residential rental services
• Communicate with us via email or phone
• Subscribe to our newsletter or updates

This information may include your name, email address, phone number, current residence details, rental preferences, and employment information relevant to lease qualification.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. This information is collected through cookies and similar technologies.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and deliver our residential rental services
• To respond to your inquiries and service requests
• To communicate important information about our services
• To verify your identity and qualify you for rental agreements
• To coordinate property viewings and lease arrangements
• To improve our website and service offerings
• To send marketing communications (with your consent)
• To comply with legal obligations and industry regulations
• To protect against fraud and unauthorized activities

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Contract Performance: Processing is necessary to fulfill our service contract with you.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and ensuring security.
• Legal Compliance: Processing is necessary to comply with legal obligations under Taiwan law.

5. Data Sharing and Disclosure

We may share your information with:

• Property Owners and Landlords: When facilitating rental arrangements on your behalf
• Legal Consultants: For lease review and documentation services
• Service Providers: Third-party vendors who assist with website hosting, email communications, and business operations
• Legal Authorities: When required by law or to protect our legal rights

We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Active client data: Duration of service relationship plus three years
• Inquiry and contact form data: Two years from submission
• Financial and transaction records: Seven years as required by Taiwan tax law
• Marketing consent records: Until consent is withdrawn

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls limiting employee access to personal data
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Necessary for website functionality (always active)
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Track your browsing activity for advertising purposes
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through our cookie consent tool or your browser settings. For more detailed information, please refer to our Cookie Policy.

9. Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for certain purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with Taiwan's supervisory authority for data protection matters. For questions regarding your rights or to file a complaint, you may contact the Ministry of Justice's Department of Cyber Security.